At Pet Avenue, we want you and your pet to be happy with your purchase. If something isn’t quite right, we’re here to help.

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Returns & Exchanges

Regular-priced products may be returned or exchanged within 30 days of purchase or delivery.

To be eligible for a return or exchange:

* The product must be unused, unworn, and in its original condition.

* All original tags and packaging must be included.

* Proof of purchase is required.

* Items showing signs of use, pet hair, damage, stains, odours, chewing, or general wear cannot be accepted.

Sale & Discounted Items

All sale, promotional, and discounted products are FINAL SALE if discounted at 50% or more.

Items discounted less than 50% may be eligible for return or exchange if they meet the standard return conditions.

Final-sale products cannot be returned, exchanged, or refunded unless the item arrives damaged or defective.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact Pet Avenue as soon as possible with your order details and photos of the item. We’ll review the issue and work with you to make it right.

Refunds

Once an eligible return has been received and inspected, the refund will be issued to the original method of payment. Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.

Pet Avenue reserves the right to refuse a return or exchange that does not meet the conditions outlined above. For assistance, email us at info@petave.ca.